For Enquiries Call: +254 741 725 081 or 0706 106 249

Privacy Policy

Jumbo Chem Limited (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, services, or facilities.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information: Information that can identify you, such as your name, email address, phone number, billing address, shipping address, and other contact details.

1.2 Non-Personal Information: Data that does not identify you directly, such as browser type, device type, IP address, and usage data.

1.3 Transaction Information: Details related to your purchases, orders, and inquiries.

1.4 Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to improve user experience and website functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, requests, and inquiries.

  • To communicate with you regarding your transactions and provide customer support.

  • To improve our products, services, and website functionality.

  • To send promotional materials, newsletters, or other marketing communications (with your consent, where required).

  • To comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist us in providing our services (e.g., payment processors, delivery services).

  • Legal Compliance: When required by law or to protect our rights, safety, and property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access to your personal data.

  • Request correction or deletion of your information.

  • Withdraw consent for data processing where applicable.

  • Lodge complaints with a data protection authority.

To exercise your rights, please contact us using the details provided below.

6. Retention of Information

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing any information.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting the revised policy on our website. We encourage you to review this page periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Jumbo Chem Limited
Viwandani I.C.D. Rd
Wallstreet Business Park, Godown No. 1

Wide Choice of Products

For all your insulation needs

50 Year Product Guarantee

We strive for high quality Products

100% Secure Checkout

Pay with confidence